Bas Culture Shipping Policy

Effective Date: August 13, 2026

At Bas Culture, we aim to make sure your order is packed securely and delivered to you as quickly as possible. Please read our shipping policy before placing your order.

1. Order Processing

All orders are processed and prepared for shipment within 1–3 business days after payment has been confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may take longer during sales, promotions, holidays, or periods of high order volume.

2. Shipping Time

Once your order has been shipped, delivery typically takes:

• Metro Manila: 1–3 business days

• Luzon: 2–5 business days

• Visayas & Mindanao: 3–7 business days

Delivery times are estimates and may vary depending on the courier, location, weather, holidays, and other circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the delivery address, package size, and applicable courier rates.

Any available shipping promotions or free-shipping offers will be indicated during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive your tracking information through the contact details provided during checkout.

Please use the tracking number to monitor the status of your shipment.

If your tracking information has not been updated for an extended period, please contact us so we can assist you.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information.

Bas Culture is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping information, please contact us immediately after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made once the order has been processed or shipped.

6. Failed Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, or the courier is unable to complete the delivery, the customer may be responsible for any applicable redelivery or additional shipping fees.

Please coordinate directly with the courier when necessary to ensure successful delivery.

7. Lost, Damaged, or Missing Packages

Bas Culture takes care when packing every order. If your package arrives damaged, please take photos or videos of the package and its contents immediately and contact us as soon as possible.

For packages marked as delivered but not received, please first check with household members, building staff, neighbors, or the courier. If the package is still missing, contact us so we can help coordinate an investigation with the courier.

8. Unboxing Video Requirement

For any return, exchange, or item-related dispute, customers may be required to provide a clear unboxing video showing the package and its contents.

The video should ideally show:

• The unopened package before opening

• The condition of the packaging

• The entire unboxing process

• The item received and its condition

• Any defects, damage, or incorrect items

Customers must send the unboxing video as proof when submitting a return or exchange request. This may be required for BAS Culture to review and approve the request.

9. Delays

Bas Culture is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

• Severe weather

• Natural disasters

• Holidays

• Courier delays

• Transportation disruptions

• Incorrect shipping information

• High-volume periods

• Other unforeseen circumstances

We will do our best to assist customers in tracking and resolving shipping-related issues.

10. International Shipping

At this time, Bas Culture ships within the Philippines only, unless otherwise stated on our website.

International shipping availability may be offered in the future.

11. Contact Us

If you have questions regarding your order or shipment, please contact basculture1@gmail.com through our official customer service channels.

When contacting us about an order, please provide your order number and relevant details so we can assist you more efficiently.

Bas Culture reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.